Unfair Trade Practice refers to any trade practice where in order to promote any sale, use or supply of goods and services adopts a deceptive or unfair method. Some of these unfair methods include the following:
Goods & Services not of the stated standard, grade or quality
Secondhand goods being sold as new
When the goods & services don't show any of the claimed use or benefits
When the products or services don't have any claimed warranty or guarantee
If the price of the product or service is misleading
If there are any false or misleading advertisements regarding selling at discount
Offering prizes or gifts to participants with no intention of providing them
Selling goods which don't fall within the safety standards of a competent authority
Hoarding goods or destroying the in order to raise their prices by creating an artificial shortage
Deficiency in Service would refer to any fault, imperfection shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.
Right to Safety:The right to be protected against the marketing of goods and services, which are hazardous to life and property.
Right to be Informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.
Right to Choose: The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
Right to be Heard: The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.
Right to Redressal: The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.
Restrictive Trade Practices refer to any activity that can cause the manipulation of the price or the conditions of delivery or affects the flow of supplies in the market relating to goods or services in such a manner that it imposes the consumers with unjustified cost and it shall include:
A delay beyond the period that has been agreed upon by the trader regarding the supply of goods or providing services which are likely to lead to a rise in price
Any kind of trade practice which requires the consumer to buy, hire or avail of any goods or services in order to buy, hire or avail of other goods or services.
The rental rebate is applied for subscribers of broadband services when the services are interrupted for a long period of time due to departmental issues. So a rental rebate would be applied to the broadband services that is proportionate to the duration when there is service interruption of 7-14 days. In case the service interruption is for 15-30 days, then the rental rebate would be given for 30 days. A pro-rata rental rebate would be given if the service gets interrupted for more than a month.
Broadband services usually come under different tariff packages of different download limits and any additional download of data beyond this limit could be the reason for the additional charges and high internet bills.
A broadband is a internet connection where a user can access or transmit (upload or download) large amounts of data at very high speeds. Broadband internet connections are significantly faster than most other internet connections.