Deficiency in Service would refer to any fault, imperfection shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.
Right to Safety:The right to be protected against the marketing of goods and services, which are hazardous to life and property.
Right to be Informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.
Right to Choose: The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
Right to be Heard: The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.
Right to Redressal: The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.
The rental rebate is applied for subscribers of broadband services when the services are interrupted for a long period of time due to departmental issues. So a rental rebate would be applied to the broadband services that is proportionate to the duration when there is service interruption of 7-14 days. In case the service interruption is for 15-30 days, then the rental rebate would be given for 30 days. A pro-rata rental rebate would be given if the service gets interrupted for more than a month.
A broadband is a internet connection where a user can access or transmit (upload or download) large amounts of data at very high speeds. Broadband internet connections are significantly faster than most other internet connections.
A Contract for Service refers to a contract where one party undertakes to render services for another party in the performance of which, the first party would not be subjected to detailed direction and control but be allowed to exercise their professional skills and use their own knowledge and decisions.
A service would refer to means service of any description which is made available to potential users and include, but not limited to, the provision of facilities in connection with banking, financing, insurance, transport, processing, supply of electrical or other energy, board or lodging or both, housing construction, entertainment, amusement or the purveying of news or other information, but does not include the rendering of any service free of charge or under a contract of personal services.