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Who can file a Complaint in Consumer Redressal Forums?

1 user answered

Kunal Sharma
Level 6 contributor
The following people or groups can file a complaint in Consumer Redressal Forums:

  • Any Consumer
  • Voluntary Consumer Organisation
  • Central or State Governments
  • One or more consumers in case of them having the same interest
  • The legal heir in case of the death of a consumer
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When can complaint be made at a Consumer Redressal Forums?

1 user answered

Kunal Sharma
Level 6 contributor
A consumer can file a complaint in the following cases:

  • Any loss of damage caused to the consumer due to any unfair or restrictive trade practice by a trader or service provider
  • If the article bought by the consumer is defective
  • The services that the consumer availed is deficient
  • If a trader charges for goods or services above the stipulated price for the goods or services
  • If any goods or services which are hazardous to the life or safety are being offered for sale to the public.
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What are Consumer Disputes Redressal Agencies?

1 user answered

Kunal Sharma
Level 6 contributor
The Consumer Protection Act provides for Consumer Disputes Redressal Agencies at three different tier which is as follows:

  • District Consumer Disputes Redressal Forum at district level
  • State Consumer Disputes Redressal Commission at the state level
  • National Consumer Disputes Redressal Commission at the national level.
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What is meant by the term Unfair Trade Practice?

1 user answered

Kunal Sharma
Level 6 contributor
Unfair Trade Practice refers to any trade practice where in order to promote any sale, use or supply of goods and services adopts a deceptive or unfair method. Some of these unfair methods include the following:

  • Goods & Services not of the stated standard, grade or quality
  • Secondhand goods being sold as new
  • When the goods & services don't show any of the claimed use or benefits
  • When the products or services don't have any claimed warranty or guarantee
  • If the price of the product or service is misleading
  • If there are any false or misleading advertisements regarding selling at discount
  • Offering prizes or gifts to participants with no intention of providing them
  • Selling goods which don't fall within the safety standards of a competent authority
  • Hoarding goods or destroying the in order to raise their prices by creating an artificial shortage
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As per Consumer Court definition, what is Deficiency in Service?

1 user answered

Kunal Sharma
Level 6 contributor
Deficiency in Service would refer to any fault, imperfection shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service.
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What are the rights guaranteed under the Consumer Protection Act?

1 user answered

Kunal Sharma
Level 6 contributor
  • Right to Safety:The right to be protected against the marketing of goods and services, which are hazardous to life and property.
  • Right to be Informed: The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.
  • Right to Choose: The right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
  • Right to be Heard: The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate fora.
  • Right to Redressal: The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers.
  • Right to Consumer Education
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What is meant by the term Restrictive Trade Practice?

1 user answered

Kunal Sharma
Level 6 contributor
Restrictive Trade Practices refer to any activity that can cause the manipulation of the price or the conditions of delivery or affects the flow of supplies in the market relating to goods or services in such a manner that it imposes the consumers with unjustified cost and it shall include:
  • A delay beyond the period that has been agreed upon by the trader regarding the supply of goods or providing services which are likely to lead to a rise in price
  • Any kind of trade practice which requires the consumer to buy, hire or avail of any goods or services in order to buy, hire or avail of other goods or services.
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When does a rental rebate in case of broadband services?

1 user answered

Kunal Sharma
Level 6 contributor
The rental rebate is applied for subscribers of broadband services when the services are interrupted for a long period of time due to departmental issues. So a rental rebate would be applied to the broadband services that is proportionate to the duration when there is service interruption of 7-14 days. In case the service interruption is for 15-30 days, then the rental rebate would be given for 30 days. A pro-rata rental rebate would be given if the service gets interrupted for more than a month.
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Why is it that I am receiving very high internet bills even if I am not using broadband frequently?

1 user answered

Kunal Sharma
Level 6 contributor
Broadband services usually come under different tariff packages of different download limits and any additional download of data beyond this limit could be the reason for the additional charges and high internet bills.
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What is a broadband internet connection?

1 user answered

Kunal Sharma
Level 6 contributor
A broadband is a internet connection where a user can access or transmit (upload or download) large amounts of data at very high speeds. Broadband internet connections are significantly faster than most other internet connections.
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